Gaya APA
Payne,Shelia. (1999).
Grolier Business Library Delivering Customer Service (Deluxe Edition).
Malaysia:
Grolier International.
Gaya Chicago
Payne,Shelia.
Grolier Business Library Delivering Customer Service.
Deluxe Edition
Malaysia:
Grolier International,
1999.
Text.
Gaya MLA
Payne,Shelia.
Grolier Business Library Delivering Customer Service.
Deluxe Edition
Malaysia:
Grolier International,
1999.
Text.
Gaya Turabian
Payne,Shelia.
Grolier Business Library Delivering Customer Service.
Deluxe Edition
Malaysia:
Grolier International,
1999.
Print.